What is the estimated time for a delivery?
Once we receive the order confirmation, products are typically manufactured and dispatched within 4 - 7 weeks. We will notify you once the product has been dispatched for delivery. All the products that can be dispatched immediately are highlighted with Fast Shipping on the website. Every product is transported and delivered through the Maruti Furnitre’s delivery network or our trusted third-party logistics. Although we try to make sure that the Product reaches you within the specified time of delivery, circumstances, such as transport strikes, heavy rains, floods, natural calamities, border clearance, etc., might arise which may result in a delay. In such a case, we request you to not worry. Get in touch with our Customer Support Desk for the latest updates and information regarding your shipment, if we already haven’t been in touch with you for the same. For a fully customised product, which is being made from scratch, prototyping can result in the delivery taking more time than the standard delivery time.
What should I check when the product is delivered to me?
When the product has been delivered to your doorstep, please ensure the following:
- Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches or insect infestations.
- In case there is some dust deposit, or the product lacks shine, our delivery team will be able to fix this on-the-spot by applying a coat of wood polish or by rubbing the surface in question with a cloth. Please know that this is an accepted industry-standard way of cleaning the surface or polishing it.
- For all forms of seating products, such as sofas, kindly sit on the product to ensure that the whole structure is stable with your weight on it. Also check the fabrics for any deformities or defects.
- We make sure that the insides of storage products, such as drawers, are well-finished so as to not have any splinters or loose pieces that might hurt your arms. However, the extent of polish in these internal areas may not match with the extent of polish on the external areas.
- During the summer months, hardwood products may expand slightly, which might result in some drawers to get stuck. This is completely normal, and you need not worry about it. Minimise the exposure of the product to heat, and when summer passes, it will return back to the previous form.
Maruti Furniture won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company.
Will the product be exactly as shown on the Website?
Maruti Furniture tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Maruti Furniture hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.